THE NOTE SECTION IS NOT A PLACE TO ASK QUESTIONS, PLEASE ASK YOUR QUESTIONS BEFORE PLACING YOUR ORDER. THE NOTE SECTION IS FOR SHIPPING SPECIFICATIONS (UPS, MAIL, NEXT DAY AIR, ETC), COLOR INFO, OR CAR INFORMATION THAT MAY BE NEEDED FOR PARTS YOU ORDERED.
Shipping Terms: Please do not submit your order if you are not ready to have your order picked and shipped out.We try to ship the most economical way possible. That said due to the various shapes, sizes, and weights of parts, our site cannot determine an accurate shipping cost until the order is packaged up, weighed, and dimensions taken. When possible; we will save you money by putting all items in the same box. Your credit card will be pre-authorized 20% of your cart total to account for shipping (up to $250 max depending on size of your order, 40% out of the country). You will be “charged” the actual shipping amount once calculated by our shipping department;which could less or more than pre-authorized amount. Minimum preauth shipping is $12 ($25 out of the country), for a small inexpensive item, it could come out less and you would be billed the lesser amount.
ALL ORDERS SHIPPING TO CANADA WILL SHIP UPS ONLY. NO EXCEPTIONS!
Tracking information will be emailed to you upon shipment. We always ship the most economical way possible (unless specified by you in the note section) and charge the actual shipping charge provided by the shipper. We ship USPS, UPS, and Speedee(if available). Depending on size of order your shipment may go truck freight. If this is the case we choose from the list of different freight carriers to get you the best rate (see below). All orders are fully insured for the total cost on the invoice. Keep in mind that large items get billed at UPS oversized rates, even though they may not weigh a lot. These items include spoilers, bumpers, package trays, molded hood pads, wheel housings, rocker panels, wheel well moldings, etc. Some small items will get shipped out US mail with delivery confirmation. Note that UPS next day air and second day air shipping is available upon request, but greatly effects the shipping cost. The Parts Place Inc. is not responsible for delays after your package has left our facility, that falls on the shipping company. If shipping with an expedited service we will work with the shipping company on your behalf to get your expedited shipping costs credited according to the shippers policies, but there are no guarantees. This also applies to lost shipments, we will file the claim for you and refund you once the claim is approved. No refunds will be made without the shipping company's approval. Some or all of your packages may require signature at time of delivery.
Items that must ship truck freight, for example: doors, hoods, fenders, quarter panels, floor pans, etc. are too large to ship conventionally. We ship these items with the carrier that provides the best rate to your zip code, shipping cost to a business address averages between $200 - $300, depending on how far you are from us it could even be more, especially states along the coasts. Residential shipping is available but costs about $80-100 more.
Sorry but we do not ship C.O.D.!
The Parts Place Inc. is not responsible for any extra shipping costs for out of the country orders - ie: taxes or duties. The customer is responsible for the extra fees; this is something your country requires, not something on our side.
Cancellations and Additions to Previous Orders: Please understand that orders are printed in batches and not always handled by the same parts puller. We have a 75,000 square foot warehouse and your order will touch multiple hands before leaving. This means that even if you place a second order minutes after your first order they may not ship together. This is also true when trying to phone in additional parts to be added to an existing order. This also goes for cancellations. In the interest of getting orders shipped out quickly and efficiently; we cannot spend time running through the warehouse hunting down your order. We will try our best to combine when possible, but this not always a given.
Inventory: With the size of our warehouse we do try to stock many of the parts that are on our website, however we do occasionally run out of product. Bear in mind that our website is not a running inventory and just because it lets you put a product in the cart does not guarantee that product will be available when the order is picked. With the size of our warehouse we do try to stock many of the parts that are on our website, however we do occasionally run out of product. We sell a number of different ways (Retail Mail Order, Walk-in, Wholesale, eBay, Amazon, etc.) so it is hard to keep it up to date. The Parts Place reserves the right to back order, drop ship or cancel off the parts of your order that are not in stock. When you order ships you will be notified of what is shipped, drop shipping and back ordered on the invoice sent.
Dropships: Some items must be drop shipped directly from the manufacturer. These include special order items such as wire harnesses, interior door panels, floor mats, seat covers, carpet, etc. We do stock some common colors such as black or white, but most colors are special order on interior items. In other instances we may drop ship items that we ran out of to speed up the process of getting you the parts you need. Drop shipped items are processed the same day, but sometimes may take a little longer to arrive generally 10-14 days. Please be patient; some of these items must be custom made to your specifications when they are ordered and make take up to 6 weeks or even longer. Please contact our sales department with any concerns.
Backorders: Back ordered items will ship and be billed when available, unless cancelled. If you do not wish to keep an item(s) on back order it is up to to cancel either by email or phone, confirmation of the voided will come by email.
Returns: Items purchased from our retail store may be returned for a full refund within 30 days of receipt. After 30 days there will be a 25% handling fee applied to the refund. Absolutely no returns after 90 days of receipt. Refund will be applied using the same payment method as the original purchase. Refund cannot be applied to a different card than originally used. Items must be returned in their original packaging and must be in a re-sellable condition. No refunds on NOS, special order, electrical or used items. No refunds on paint - unless defective. No refunds on shipping. Absolutely no returns without prior authorization. No returns without a copy invoice included. PLEASE SEE OUR FULL LIST OF COMPANY POLICIES FOR MORE INFO: