Shipping & Return Policy

IMPORTANT REVIEW THE FOLLOWING POLICIES BEFORE PLACING YOUR ORDER

Only place an order if you are ready for it to be picked and shipped. Once you submit your order, we will begin processing it and we will be shipping it out as soon as it is picked & packed.

INFORMATION ON THE NOTE SECTION AND WHAT IT IS USED FOR:

The note section should be only used for specific shipping service requests (such as UPS, USPS, Next Day Air, etc.) or vehicle-specific information that we may need to know when selecting parts.

Examples of vehicle-specific information include:

• Big Block or Small Block
• Air Conditioning or No Air Conditioning
• Manual or Automatic Transmission
• Vehicle Interior Color

Basically the type of information that may affect fitment or configuration for items such as coil springs, exhaust, seat covers, carpet, etc.

The Note Section is not a place to request a shipping quote or ask whether a part will fit your vehicle. It is not there to ask our parts pickers to research, verify information or to ask the picker to pull you a good one. The picker is here to pick the parts listed on the order and get them to the shipping right away.

INTERNATIONAL SHIPPING:

All orders shipping to Canada will be sent via UPS only—no exceptions. Every once and a while we will us Global Post, but that is never a given.

We are unable to ship truck freight directly outside of the United States. If you need to purchase an oversized or freight item for delivery outside the U.S., you will need to arrange for a shipping broker to receive the shipment and forward it to you.

We are also unable to ship paint or other hazardous materials outside of the United States, this includes shipments to Canada.

SHIPPING TERMS:

We always try to ship orders using the most economical method available, unless you specify otherwise in the order's note section. Because parts vary greatly in size, shape, and weight, our website cannot calculate an exact shipping cost at checkout.

Services we use:

• USPS
• UPS
• Spee-Dee, when available

Depending on the size of the parts ordered, your shipment may need to be sent via truck freight. In those cases, we compare multiple freight carriers to secure the best available rate. For more information on freight shipments please see the section lower down titled truck freight shipping.

Accurate shipping charges can only be determined after your order has been packed, weighed, and measured.

Whenever possible, we will combine multiple items into a single package to help reduce your shipping cost.

All orders are fully insured for the total amount shown on your invoice.

Please note:

• Large items may be billed at UPS oversize rates, even if they are relatively lightweight. This may include spoilers, bumpers, package trays, molded hood pads, wheel housings, rocker panels, wheel well moldings, and similar parts.
• Smaller items may be shipped via USPS with delivery confirmation.
• UPS Next Day Air and Second Day Air are available upon request; however, these services can significantly increase shipping costs.

To begin processing your order, your credit card will be pre-authorized for 20% of your cart total, up to a maximum of $250, depending on the order size. For international orders, the pre-authorization is 40% and capped at $900.

You will be charged the actual shipping cost once our shipping department has completed the shipping calculation. The final amount may be less than or greater than the initial pre-authorization.

Please note:

• Minimum pre-authorization: $12 for domestic and $25 for international.
• For small or lightweight items, the final shipping cost may be lower than the pre-authorized amount. In that case, you will be charged the lower amount.
• For large or heavyweight items, the final shipping cost may be more than the pre-authorized amount. In that case, you will be charged the higher amount.
• International shipping costs can sometimes exceed the initial estimate. If the actual cost is higher, we are required to charge the actual shipping amount.

The Parts Place is not responsible for additional costs associated with international orders, including taxes, duties, brokerage fees, or other charges imposed by the destination country or shipping receiver. These additional fees are the customer's responsibility.

Tracking information will be emailed to you once your order has shipped.

Some shipments may require a signature upon delivery.

Sorry, but we do not ship C.O.D.

TRUCK FREIGHT SHIPPING:

Certain large items—such as doors, hoods, fenders, quarter panels, floor pans, and other oversized parts—cannot be shipped through standard carriers. These items must be shipped via truck freight.

We use the freight carrier offering the best available rate for your ZIP code. Typical shipping costs to a commercial/business address range from approximately $200–$400, but may be higher depending on the destination, especially in coastal states.

Residential delivery is available but typically costs an additional $80–$100 and could incur an additional lift-gate fee .

DELAYS & CLAIMS:

We work hard to get your order out in a timely fashion; The Parts Place is not responsible for carrier delays once your package has left our facility. 

For expedited shipments where additional cost was incurred, we will work with the carrier on your behalf to request a shipping-cost credit when applicable. Carrier credits are not guaranteed.

For lost shipments, all shipments are insured. We will file a claim with the carrier on your behalf. Refunds will be issued only after the carrier approves the claim.

CANCELLATIONS & ADDITIONS TO EXISTING ORDERS:

To ensure efficient processing and timely shipping, we are unable to stop warehouse operations to locate or modify orders that are already being pulled.

Orders are printed in batches and may be handled by multiple team members throughout our 75,000-square-foot warehouse. We will combine orders, when possible, but the combining of orders is not guaranteed.

The same applies when calling to add items to an existing order or attempting to cancel an order that is already being processed. 

One more reason we are unable to add parts to an existing order because of the current credit-card pre-authorization total. Our system does not allow us to reauthorize the card for additional items once the original order has been processed.

If you no longer need an item on your order, you are welcome to return it after receiving your order, subject to our return policy.

INVENTORY POLICY:

Although we stock a large inventory, items may occasionally sell out of high demand items. Please understand that our website is not a live inventory system.

Adding an item to your cart does not guarantee that the item will be available when your order is picked.

We sell through several different channels, including:

• Retail
• Mail Order
• Walk-In
• Wholesale
• eBay
• Other sales channels

Because of the number of sales channels, maintaining real-time inventory updates is nearly impossible!

The Parts Place reserves the right to:

• Back-order items
• Drop-ship items
• Cancel items that are not available

Your invoice will indicate which items were shipped, drop-shipped, voided, or placed on back order.

DROP SHIPMENTS:

Some items must be shipped directly from the manufacturer. These include special-order parts such as:

• Fuel or Brake lines
• Wire harnesses
• Interior door panels
• Floor mats
• Seat covers
• Carpet
• Other custom-made to order items

We stock some common colors, such as black and white, but most specialty colors are made to order.

We may also drop-ship temporarily out-of-stock items to help expedite your order.

Drop-shipped items are usually processed the same day but even so may take 2-3 weeks to arrive. Certain custom-made items may take up to 6 weeks or longer, this applies mainly to certain interior items and fiberglass body parts.

Please be patient with these manufacturer lead times.

IMPORTANT TAX INFORMATION:

Some manufacturers charge sales tax in states where we may not normally collect it and do not support third-party tax exemptions.

As a result, you may be charged sales tax on certain drop-shipped items. Please contact our sales department with any questions or concerns.

BACKORDERS:

Back-ordered items will ship and be billed automatically once they become available unless you request cancellation.

If you do not wish to keep an item on back order, you must cancel the item by phone or email. Confirmation of the cancellation will be sent by email.

Our system holds credit-card pre-authorizations for up to 30 days. If a back-ordered item becomes available after the 30-day period, a new order will be required.

RETURN POLICY:

Items purchased from our retail store may be returned for a full refund within 30 days of receipt.

After 30 days, refunds will be issued as store credit only.

No returns are accepted after 90 days.

If you request a refund back to your original payment method after 30 days, a 25% handling fee will apply. Arrangements for card refunds after 30 days must be made before the item is returned and be documented.

Refunds will be issued to the original payment method only. If the original credit card has been replaced, the credit still goes back via the original card information. The card issuing bank is responsible for putting your money in the new account, or issuing a check to you if the account has been closed.

Returned items must be in their original packaging and in re-sellable condition. Please keep in mind that you would expect the same if you received a product that was a return—no one wants to receive a part with writing all over the packaging, damaged packaging, or a part simply loose in a box.

Additional Return Rules

• Cores are refundable for up to 12 months from the purchase date.
• No refunds on NOS, special-order, electrical, or used items.
• No refunds on paint unless the paint is defective.
• No refunds on shipping, and we do not cover return shipping costs, unless in error.
• No returns without prior authorization.
• No returns without a copy of the original invoice included with the return.

UNDELIVERABLE SHIPMENTS:

Any outgoing shipment that is returned to us as Return to Sender or Undeliverable will be credited upon its return, less the original shipping charge and any return shipping charges incurred.

This includes shipments returned because of:

• Moved or relocated
• Address unknown
• Incomplete or incorrect address
• Recipient not at the address
• Refused delivery without prior authorization
• Other circumstances resulting in the carrier returning the shipment

WARRANTY INFORMATION:

Most parts include a 12-month / 12,000-mile warranty, with some exceptions. If a manufacturer's warranty policy on a part is longer than 12-month / 12,000-mile; the longer warranty will apply. That means you may have to deal with the manufacturer directly with a copy of your invoice from us.  

NOS and discontinued items carry no warranty.

Warranty Requirements:

• It is the customer's responsibility to return the product with the original sales receipt.
• Returned parts for the most part are sent to the manufacturer for inspection, repair, or replacement.
• Due to the age of these vehicles and the possibility of installation-related issues, manufacturer approval is required for all warranty claims. We cannot provide an immediate exchange because we must first determine whether the product was defective out of the box or if the issue was caused by installation, fitment, or another related issue. If you need a replacement part immediately, you will need to purchase the replacement item. Once the original warranty item has been inspected and determined to be defective by the manufacturer, you will be eligible for a refund for the replacement part, subject to the manufacturer's warranty approval.
• Assemblies must be returned complete and assembled as received . Do not disassemble or attempt to repair warranty items yourself. Doing so will void the warranty
• Replacement parts issued under warranty will carry the remaining balance of the original warranty period. The warranty period does not restart with the replacement part.

Warranty Does Not Cover:

• Damage or failure caused by negligence, alteration, accident, abuse, improper installation, or use for a purpose for which the product was not designed.
• Damage caused by storing items in a manner that affects their condition or does not follow the instructions provided with the item.
• Products replaced as part of normal maintenance or normal wear and tear.
• Vehicles used for racing or other competitions.
• Labor costs associated with inspection, removal, or reinstallation.
• Damage caused by lack of maintenance or the use of incorrect fuel, oil, refrigerant, or lubricants.
• Damage or failure caused by system contamination.
• Loss of time, inconvenience, loss of use of the vehicle, or other consequential damages.
• Shipping costs to return the part to us or expedited shipping costs to send a replacement.